Some companies let customer experience come together on its own, while others take a more intentional approach. At Slack, the thoughtful, intentional approach has made it leader in customer experience ...
If you work in a modern workplace, chances are you’ve used—or at least heard of—Slack. It’s the modern approach to email that changes how people communicate. Instead of messages getting buried in ...
Salesforce launched its first integrations with newly acquired Slack across its clouds and Customer 360. The effort is aimed at hybrid work and the "digital HQ" as well as resolving customer issues ...
Salesforce has announced a swathe of updates to its Service Cloud, which it believes will help companies connect their customer service operations - from DevOps teams, through the contact center, all ...
The first fruits of Salesforce's acquisition of Slack are unveiled today as the CRM giant urges customers to adopt a Slack-First Customer 360 approach to sales, service and marketing The rationale for ...
LOUISVILLE, Colo., Aug. 29, 2023 /PRNewswire/ -- Rippey AI, a global frontrunner in logistics AI technology, announced today its game changing chatbot integration with prominent collaboration ...
An icon in the shape of a lightning bolt. Impact Link Sign up here to receive updates on all things Innovation Inc. You might think of the tech industry as always being the first to adopt new gadgets ...
The purpose of this study is to provide readers with a framework to evaluate the potential financial impact for organisations that use Slack for their service teams. Prior to using Slack, these ...
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