CXA enhances personalization. Customer experience automation uses real-time data and AI to deliver personalized, relevant experiences across multiple touchpoints. Scalable customer journeys. CXA ...

In today’s digital business landscape, automation plays an increasingly important role in enhancing customer experience (CX). Leading organizations are counting on customer experience automation ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Jason VandeBoom For most ...

As a result of the pandemic, extraordinary customer service is no longer an option. It is a requirement for business survival in a digital-first world where customers expect brands to deliver instant ...

Automation Flows drives autonomous orchestration across backend systems, and Autopilot extends agentic AI into the email channel ...

As the world races into an era defined by digital transformation and unprecedented technological advancement, the convergence of AI interactions and automation signifies a transformative shift in ...

Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. As customer expectations for outstanding service and experiences continue to ...

Stanley Huang is cofounder and CTO at Moxo. Previously, he was a Principal Architect at Cisco and a Senior Manager at WebEx. According to a report conducted by Zendesk, 61% of customers will leave ...

In today’s world, where technology is advancing by leaps and bounds, its relevance in virtually every aspect of our lives is undeniable. In the retail arena, technology has transformed the way people ...

At times, the priorities of employers, employees and customers can seem at odds with one another. But when it comes to the delivery of a modernized user experience, most stakeholders have similar ...

Did you know Growth Quarters is taking the stage this fall? Together with an amazing line-up of experts, we will share key insights into entrepreneurship during TNW Conference 2021. Secure your ticket ...

Chris Townsend is Vice President, Public Sector, at UiPath, a leading provider of enterprise process automation platforms. He has more than 20 years of public sector technology industry experience. As ...